Customer Service FAQs

Orders may be made directly with our customer service department, 908-757-7444. All orders require payment on or before shipment except for customers with established credit.

Radiant products are built to the custom requirements of its customers. Accordingly, most products are not stocked for shipment, but are assembled at time of order. Certain products may contain components or assemblies that are not immediately available. When you place an order, our customer service personnel can provide further information.

Radiant Communications Corp (Radiant) will ship via established carriers and add those charges to customer’s invoice, or will ship freight collect, billed to customer’s account.  When available, we will provide tracking numbers for customer to allow for monitoring of delivery.

Radiant includes one (1) year of product email or chat support with the purchase of most product. This support includes assistance with a normal installation or troubleshooting. For advanced network configuration or configuration when interfacing with multiple products, there may be a charge for support, which will be quoted to you by our technical support team. Support is available during Radiant’s normal business hours. (7:30 am to 3:30 pm, Eastern time). Radiant also offers extended support, information is available by contacting our technical support team or customer service team.

Products are typically custom built based on your requirements. Custom products are only accepted for return within thirty (30) days of purchase if there is a defect in manufacturing. Other returns may be considered, and a determination as to whether to allow is at the sole discretion of Radiant. These other returns will be subject to a restocking fee. Shipping charges are not refundable.   

If your Radiant product exhibits signs of failure, you must contact our Technical Support department (  to verify product failure. If Radiant’ s Technical Support Representative cannot correct the problem by email support, phone support or remote support methods, and determines that the problem is the result of product failure covered under Radiant Communications Corp. warranty policy, then an RMA Number will be issued.

Requests for RMA are typically processed during working day, between 8:00AM to 3:00 PM (Eastern Time). RMA Confirmation will be accomplished by e-mail.

RMA Return Shipment Procedure:

Original packaging should be used if available to minimize the potential for shipment damage. Products must be enclosed in an antistatic bag to avoid ESD (electrostatic discharge). 

If items are damaged during return shipment due to insufficient packaging, it will be left to Radiant Communications Corp. discretion to determine whether the product is repairable.

All RMA packages should be shipped prepaid to:

Radiant Communications Corporation
5001 Hadley Road
South Plainfield, NJ 07080

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